Quick Slot Problem for New Player

[Nightrose]

Hi everyone....I'm having a problem with the quick slot rows and didn't really know where to post this. I can't seem to get multiple rows to show up on my screen. i've read the notes for this....have gone into Options, checked everything, including the "Always Show" -- but still, I only have one row at the bottom, with 7 skills slots in it. The LOTR notes on this said that the rows would appear invisible until the player drags an item there --- but I have lost a few items now, as they just disappear as if they're destroyed. Don't want to go down that road any further. Can someone please help? Many thanks.